Frequently Asked Questions

1. How can I create an account on Datema Nautical Safety's webshop?

Creating an account is easy! Simply fill in the customer registration form on our website. We strive to send you the details of your webshop account within one hour. 

2. What kind of products does Datema Nautical Safety offer in its webshop?

Datema Nautical Safety is a worldwide supplier of navigation and safety equipment. Our webshop features a comprehensive range of products, including navigation instruments, safety gear, life-saving appliances, electronic charts, marine publications, and much more.

Next to this we also supply service inspections for the safety products on board and provide management solutions to easily handle your ENCs. For an overview of this please visit our website: www.datema.nl

3. How do I place an order on the webshop?

Once you have created an account and logged in, browse our product catalog and select the items you wish to purchase. Add them to your cart and proceed to the checkout. Follow the instructions to provide shipping and payment details to complete your order securely.

4. What payment methods are accepted on the webshop?

To make payments in the webshop as easy as possible, we have chosen to pre-select the same payment option you have for your other Datema orders. Are you a new customer to Datema? Then we have pre-selected the option: Pay by Invoice for you. 

5. Can I track my order after purchase?

Absolutely! Once your order is processed and dispatched, we will provide you with a tracking number. You can use this number to monitor the status and estimated delivery time of your package.

6. What is Datema Nautical Safety's shipping policy?

We offer worldwide shipping to ensure our customers' needs are met no matter their location. Shipping costs and delivery times may vary depending on your region and the products that you order. After the checkout process, you will receive detailed shipping information for your specific order.

7. What if I have a question or need support with my order?

Our dedicated customer support team is here to assist you. If you have any questions or encounter any issues, feel free to reach out to us through our contact page on the webshop, by sending an email to sales@datema.nl or give us a call +31 (0)596 635 252.

8. Are there any warranties or guarantees on the products?

Yes, we stand behind the quality of our products. Many items come with manufacturer warranties, and we offer a satisfaction guarantee on our products. If you receive a faulty or damaged item, please contact our support team for assistance, by sending an email to sales@datema.nl or give us a call +31 (0)596 635 252.

9. Does Datema Nautical Safety offer wholesale or bulk purchasing options?

Certainly! For wholesale or bulk inquiries, please contact our sales department at sales@datema.nl or via +31 (0)596 635 252. We will be glad to assist you with special pricing and support for larger orders.

10. Is my personal information safe on the webshop?

Your privacy and security are of utmost importance to us. We employ industry-standard encryption and security measures to protect your personal information. Please refer to our Privacy Policy for detailed information on how we handle your data.

For any other inquiries or specific questions not covered in this FAQ, don't hesitate to contact us. Thank you for choosing Datema Nautical Safety, and we look forward to serving you with top-notch navigation and safety equipment!