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Shipping & returns
Effective Date: 01/011/2023
Thank you for shopping at Datema Nautical Safety. We are committed to providing you with high-quality nautical safety products and an excellent shopping experience. Please read our Shipping and Return Policy carefully before making a purchase.
Shipping Policy
- Shipping Options: We offer a variety of shipping options to meet your needs. You can choose from standard, express, or international shipping, depending on your location and preferences. Shipping costs may vary based on your selection.
- Processing Time: Orders are typically processed within 1-2 business days. Please note that processing times may vary during peak seasons or due to unexpected circumstances. We will do our best to keep you informed of any delays.
- Shipping Time: The delivery time will depend on the shipping method chosen and your location. You will receive a tracking number once your order is shipped, allowing you to monitor the status of your shipment.
- Shipping Rates: Shipping rates are calculated based on the weight, dimensions and the type of the products ordered, as well as your shipping address. You will be able to view the shipping costs during the checkout process.
- International Shipping: For international orders, please be aware that customs and import duties may apply in your country. Datema Nautical Safety is not responsible for any additional charges or delays caused by customs.
- Incomplete or Incorrect Address: Please ensure that you provide a correct and complete shipping address during the checkout process. Datema Nautical Safety is not responsible for orders shipped to incorrectly provided addresses. If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment.
Return Policy
- Eligibility for Returns: Datema Nautical Safety offers a 30-day return policy. To be eligible for a return, the product must be in new, unused condition and in its original packaging. Items that are not in resalable condition may not be eligible for a refund or exchange.
- Return Procedure: To initiate a return, please contact our customer service team within 30 days of receiving your order. We will provide you with a Return Authorization (RA) number and instructions on how to return the product.
- Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part. We recommend using a trackable shipping method when returning products to ensure they are received by Datema Nautical Safety.
- Refunds and Exchanges: Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, refunds will be processed to the original payment method, and exchanges will be shipped promptly. Please allow time for processing.
- Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team within 7 days of receiving the item. We will provide instructions on how to return the product, and we will cover the cost of return shipping.
- Non-Returnable Items: Some items, such as perishable goods, custom-made products, and digital downloads, are not eligible for returns.
Contact Us
If you have any questions or concerns about our Shipping and Return Policy, please don't hesitate to contact us:
Email: sales@datema.nl
Phone: +31 (0)596 635 252
Datema Nautical Safety reserves the right to update and revise this Shipping and Return Policy as needed. Please check our website for the most up-to-date policy information.
Thank you for choosing Datema Nautical Safety. We appreciate your trust and are here to assist you with any inquiries or assistance you may need.